La Française Group endeavours to constantly provide quality services to its clients.
Should you experience any difficulties with the services provided and wish to inform us of a complaint, please contact our Client Service :
128, boulevard Raspail 75006 Paris France
By fax: +33 1 73 00 73 16
By e-mail: Clientservices-LFIS@la-francaise.com
By phone: +33 1 44 56 10 00
La Française Group undertakes to acknowledge receipt of your complaint within ten business days and to respond within two months of the date it is received.
If you do not receive a reply within two months, or you have already contacted our Customer Service Department and are not satisfied with the way in which your complaint has been handled, you can submit your complaint to the La Française Group independent ombudsman whose role is to find an amicable solution to any unresolved disputes.
Please write to the La Française Ombudsman at the following address:
Monsieur le Médiateur du Crédit Mutuel Nord Europe
59011 LILLE CEDEX
Please write to the AMF (French stock market regulator) Ombudsman at the following address:
Autorité des marchés financiers (AMF)
17, place de la Bourse
75082 PARIS CEDEX 02
By fax: +33 1 53 45 59 60
By electronic form